Terms and conditions

Last updated: 2026-09-12

By using the B7R Print platform you agree to be bound by these terms and conditions and by any updates added to them later.

1. Definitions and parties

B7R Print or the provider: the platform that operates the print-on-demand service.
The customer or the user: the person who uses the platform.
The order: the product requested for fulfilment (printing, packaging and shipping).
The platform: the website, the user interface, the dashboard and the technical integrations.

The user must enter correct and up-to-date details (name, email, mobile number, and their store if any).
The user is responsible for the correctness of the designs and files they upload.
The platform may not be used for purposes that break the law or infringe intellectual property rights.
If a design turns out to infringe the rights of others, B7R Print may refuse the order, remove it, or ask for a change.

An order is fulfilled after payment is confirmed from the wallet balance.
Announced delivery times are estimates and may be affected by shipping or logistical conditions.
B7R Print is not responsible for delays caused by the carrier or by circumstances beyond its control.
In cases of damage during shipping, the customer raises a complaint with photos within 10 days of receipt.

Displayed prices include the product and the printing; shipping fees are added according to the chosen carrier.
Taxes and fees are calculated under the regulations in force in the Kingdom of Saudi Arabia.
Payment is made through the electronic payment methods approved on the platform.
If a payment fails or an order is cancelled, the amount is refunded under the cancellation policy below.

Designs uploaded by the customer remain the customer's property; the customer grants B7R Print a temporary licence to use them to fulfil the order only, with no right of commercial reuse or external distribution except by separate agreement.
B7R Print does not use a customer's designs in marketing or advertising without their consent.
The user guarantees that the designs they upload do not infringe the rights of others (trademarks, copyrights, protected logos).

Because the products are made to order, returns or changes are not accepted once fulfilment has started, except in cases of a manufacturing defect or an error on our side.
When there is a clear defect or error, the customer submits a request within 10 days of receipt with the photos and documents needed; the request is assessed and a decision is made (a reprint or a refund).
The shipping amount is not refunded unless the fault is B7R Print's.

B7R Print does its utmost to provide the service but does not guarantee that it is free of errors or technical interruptions.
B7R Print is not liable for any indirect damage, expected losses or loss of profit caused by misuse of the platform.
The user undertakes to indemnify B7R Print against any legal claim or damage arising from their use of the platform or from infringing designs.

These terms are governed by the laws of the Kingdom of Saudi Arabia, in line with the E-Commerce Law.
Any dispute arising from this agreement is referred to the competent Saudi courts.

B7R Print may amend or update these terms at any time; updates are announced on the website.
Continued use of the platform after an amendment means acceptance of the new terms.